CGW DRAFT – Customer Support

Hours of Coverage

Mon – Fri: 7:30am – 5:00

Emergency On-Call*: 5:00pm – 7:30am and all day on Saturday and Sunday

*Estimated resolution time for an on-call issue should be provided within 50 minutes of the call.

Please do not include protected health information or other sensitive information in emails to the Helpdesk.




Guides and FormsSoftware DownloadsDirect MessagingTraining Videos
How to login to Community ViewMHIN HISPLoginHow to Login to Community View
Patient PortalCitrix CleanupViewing the Homepage
View Only Patient Pre-RegistrationICA Client WindowsChart Search Basics
EHR Downtown ReportsMHIN Remote WindowsUnderstanding the Flowsheet
Citrix Receiver Installation GuideChanging the Search Criteria
Logging Out of a Patient's Chart

How can we help?

Complete our User Access Request Form and fax (574-968-1020) or email.  Upon receipt of the completed form, MHIN will contact your office within 3 business days to release account, verify training dates and/or schedule training as needed.  Please call MHIN if the user account needs to be activated in a more immediate time frame.

MHIN PowerChart requires a Citrix Receiver to be installed on each workstation. Work with your organizations IT resource to follow the Citrix Receiver Installation Instructions. These instructions can be found in the User Guide section.

Can’t find what you’re looking for?  Submit a customer support request.