Customer Support


 

 

Contacting LIVE Support is Easy!

Please be careful! Never include protected health information (PHI) or other sensitive information in emails or faxes.

 

  • PHONE: (574)968-1018
  • FAX: (574) 968-1020
  • EMAIL: help@mhin.com

 

Hours of Support Desk Coverage

  • Monday – Friday: 7:30am – 5:00pm
  • Emergency On-Call: 5:00pm – 7:30am and all day on Saturday and Sunday

 

 

Guides and FormsTraining VideosSoftware Downloads and Tools
How to Login to Community View Using Our WebsiteHow to Login to Community View Using our WebsiteMHIN Remote Support - Windows
Patient Portal LoginViewing the Homepage Citrix Cleanup
View Only Patient Pre-Registration Patient Search NavigationICA Client Windows
EHR Downtime Reports Understanding the Flowsheet
Citrix Receiver Installation Guide Chart Search Basics
New User / Login Access Request Form Changing Search Criteria
VA Records Consent Authorization FormLogging out of a Patient's Chart
How to View VA Records in MHIN
Full MHIN Community View Training Series

How can we help?

Complete our User Access Request Form and fax (574-968-1020) or email.  Upon receipt of the completed form, MHIN will contact your office within 3 business days to release account, verify training dates and/or schedule training as needed.  Please call MHIN if the user account needs to be activated in a more immediate time frame.

MHIN PowerChart requires a Citrix Receiver to be installed on each workstation. Work with your organizations IT resource to follow the Citrix Receiver Installation Instructions. These instructions can be found in the User Guide section.

  1. Contact MHIN and let us know you’re all in for Veterans. We’ll help you walk through to steps to get your account VA-ready. This functionality will be added to our Community View service at no additional charge. If you do not have Community View and would like it, please contact us.
  2. Begin outreach to your Veteran patients by informing them of the new, helpful program and encourage them to process their consent authorization form. 
  3. Read more on our Veterans page.

Can’t find what you’re looking for?  Submit a customer support request.